If the Internet is down completely, ensure your modem and router are on and functioning normally. This may require resetting both devices to restart the connection. If you're using wireless Internet, check the signal strength. Poor signal strength will prevent your computer from connecting to the company network. If you connect to the Web through a proxy server, the proxy server itself may be down and preventing the download.
Try connecting to the Web with the proxy server disabled if possible. Incorrectly set up firewalls can also cause issues. Sales support help. Microsoft Store Windows 10 Windows 11 More Need more help?
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